Care Staff Confidence Course

Module 1: Introducing the CQC Framework

Module 2: What are the quality statements?

Module 3: SAFE Quality Statements

Module 4: EFFECTIVE Quality Statements

Module 5: CARING Quality Statements

Module 6: RESPONSIVE Quality Statements

Module 7: WELL-LED Quality Statements

Module 8: The benefits of Quality Statements

Module 9: What are Evidence Categories?

Module 10: Introducing 'Feedback from Staff and Leaders'

Module 11: 'Feedback from Staff and Leaders' Deep Dive

Practical Task: My Experiences

Module 12: Don't Panic!

Module 1: How to speak to a CQC inspector introduction

Module 2: Why are CQC speaking to me?

Module 3: What if I say something wrong?

Module 4: How to avoid over thinking

Module 4.1: Let's practice speaking out loud

Module 5: Are CQC inspectors scary?

Module 6: How to feel confident

Module 7: How to give opinions

Module 7.1: Feedback from opinions task

Module 8: How to avoid rambling

Module 8.1: Feedback from how to avoid rambling task

Module 9: How to avoid ‘brain freeze’!

Module 9.1: How to avoid 'brain freeze' task

Module 10: What if I don’t understand the question?

Module 10.1: 'What if I don’t understand the question' task

Module 11: Knowing your rights

Module 12: How to respond to a CQC phone call

Module 13: Using scoring language in your answers

Module 14: Celebrate your successes

Module 14.1: Celebrate your successes task

Module 15: How to give opinions (CQC Focus)

Module 16: How to discuss issues and incidents with CQC

Module 16.1: How to discuss issues and incidents with CQC task

Module 17: When should I raise something with CQC?

Module 18: How to give mixed feedback

Module 18.1: How to give mixed feedback task

Module 19: Remember to CELEBRATE!

Additional Resources Introduction

SAFE Full Quality Statements

EFFECTIVE Full Quality Statements

CARING Full Quality Statements

RESPONSIVE Full Quality Statements

WELL-LED Full Quality Statements

Practical Task: My Experiences

CQC Practice Email

Give Feedback on Care form

Giving Opinions Practice Task 1

Giving Opinions Practice Task 2

Giving Opinions Practice Task 3

Giving Opinions Practice Task 4

Avoiding Rambling Task

Avoiding Rambling CQC Focus Task

Giving Mixed Feedback Task

1.1 Learning Culture

1.2 Learning Culture

1.3 Learning Culture

1.4 Learning Culture

1.5 Learning Culture

1.6 Learning Culture

2.1 Safe Systems, Pathways and Transitions

2.2 Safe Systems, Pathways and Transitions

2.3 Safe Systems, Pathways and Transitions

2.4 Safe Systems, Pathways and Transitions

2.5 Safe Systems, Pathways and Transitions

31. Safeguarding

3.2 Safeguarding

3.3 Safeguarding

3.4 Safeguarding

3.5 Safeguarding

3.6 Safeguarding

3.7 Safeguarding

4.1 Involving People to Manage Risks

4.2 Involving People to Manage Risks

4.3 Involving People to Manage Risks

4.4 Involving People to Manage Risks

4.5 Involving People to Manage Risks

5.1 Safe Environments

5.2 Safe Environments

5.3 Safe Environments

5.4 Safe Environments

5.5 Safe Environments

5.6 Safe Environments

6.1 Safe and Effective Staffing

6.2 Safe and Effective Staffing

6.3 Safe and Effective Staffing

6.4 Safe and Effective Staffing

6.5 Safe and Effective Staffing

6.6 Safe and Effective Staffing

7.1 Infection Prevention and Control

7.2 Infection Prevention and Control

7.3 Infection Prevention and Control

7.4 Infection Prevention and Control

7.5 Infection Prevention and Control

7.6 Infection Prevention and Control

8.1 Medicines Optimisation

8.2 Medicines Optimisation

8.3 Medicines Optimisation

8.4 Medicines Optimisation

8.5 Medicines Optimisation

8.6 Medicines Optimisation

1.1 Assessing Needs

1.2 Assessing Needs

1.3 Assessing Needs

1.4 Assessing Needs

1.5 Assessing Needs

1.6 Assessing Needs

2.1 Delivering Evidence Based Care and Treatment

2.2 Delivering Evidence Based Care and Treatment

2.3 Delivering Evidence Based Care and Treatment

2.4 Delivering Evidence Based Care and Treatment

2.5 Delivering Evidence Based Care and Treatment

2.6 Delivering Evidence Based Care and Treatment

3.1 How Staff, Teams, and Services Work Together

3.2 How Staff, Teams, and Services Work Together

3.3 How Staff, Teams, and Services Work Together

3.4 How Staff, Teams, and Services Work Together

3.5 How Staff, Teams, and Services Work Together

3.6 How Staff, Teams, and Services Work Together

4.1 Supporting People to Live Healthier Lives

4.2 Supporting People to Live Healthier Lives

4.3 Supporting People to Live Healthier Lives

4.4 Supporting People to Live Healthier Lives

4.5 Supporting People to Live Healthier Lives

4.6 Supporting People to Live Healthier Lives

5.1 Monitoring and Improving Outcomes

5.2 Monitoring and Improving Outcomes

5.3 Monitoring and Improving Outcomes

5.4 Monitoring and Improving Outcomes

5.5 Monitoring and Improving Outcomes

5.6 Monitoring and Improving Outcomes

6.1 Consent to Care and Treatment

6.2 Consent to Care and Treatment

6.3 Consent to Care and Treatment

6.4 Consent to Care and Treatment

6.5 Consent to Care and Treatment

6.6 Consent to Care and Treatment

1.1 Kindness, Compassion and Dignity

1.2 Kindness, Compassion and Dignity

1.3 Kindness, Compassion and Dignity

1.4 Kindness, Compassion and Dignity

1.5 Kindness, Compassion and Dignity

1.6 Kindness, Compassion and Dignity

1.7 Kindness, Compassion and Dignity

2.1 Treating People as Individuals

2.2 Treating People as Individuals

2.3 Treating People as Individuals

2.4 Treating People as Individuals

2.5 Treating People as Individuals

2.6 Treating People as Individuals

3.1 Independence, Choice and Control

3.2 Independence, Choice and Control

3.3 Independence, Choice and Control

3.4 Independence, Choice and Control

3.5 Independence, Choice and Control

3.6 Independence, Choice and Control

4.1 Responding to People's Immediate Needs

4.2 Responding to People's Immediate Needs

4.3 Responding to People's Immediate Needs

4.4 Responding to People's Immediate Needs

4.5 Responding to People's Immediate Needs

4.6 Responding to People's Immediate Needs

5.1 Workforce Wellbeing and Enablement

5.2 Workforce Wellbeing and Enablement

5.3 Workforce Wellbeing and Enablement

5.4 Workforce Wellbeing and Enablement

5.5 Workforce Wellbeing and Enablement

5.6 Workforce Wellbeing and Enablement

1.1 Person Centred Care

1.2 Person Centred Care

1.3 Person Centred Care

1.4 Person Centred Care

1.5 Person Centred Care

1.6 Person Centred Care

2.1 Care Provision, Integration and Continuity

2.2 Care Provision, Integration and Continuity

2.3 Care Provision, Integration and Continuity

2.4 Care Provision, Integration and Continuity

2.5 Care Provision, Integration and Continuity

2.6 Care Provision, Integration and Continuity

3.1 Providing Information

3.2 Providing Information

3.3 Providing Information

3.4 Providing Information

3.5 Providing Information

3.6 Providing Information

4.1 Listening to and Involving People

4.2 Listening to and Involving People

4.3 Listening to and Involving People

4.4 Listening to and Involving People

4.5 Listening to and Involving People

4.6 Listening to and Involving People

5.1 Equity in Access

5.2 Equity in Access

5.3 Equity in Access

5.4 Equity in Access

5.5 Equity in Access

5.6 Equity in Access

6.1 Equity in Experiences and Outcomes

6.2 Equity in Experiences and Outcomes

6.3 Equity in Experiences and Outcomes

6.4 Equity in Experiences and Outcomes

6.5 Equity in Experiences and Outcomes

6.6 Equity in Experiences and Outcomes

7.1 Planning for the Future

7.2 Planning for the Future

7.3 Planning for the Future

7.4 Planning for the Future

7.5 Planning for the Future

7.6 Planning for the Future

1.1 Shared Direction and Culture

1.2 Shared Direction and Culture

1.3 Shared Direction and Culture

1.4 Shared Direction and Culture

1.5 Shared Direction and Culture

1.6 Shared Direction and Culture

2.1 Capable, Compassionate and Inclusive Leaders

2.2 Capable, Compassionate and Inclusive Leaders

2.3 Capable, Compassionate and Inclusive Leaders

2.4 Capable, Compassionate and Inclusive Leaders

2.5 Capable, Compassionate and Inclusive Leaders

2.6 Capable, Compassionate and Inclusive Leaders

3.1 Freedom to Speak Up

3.2 Freedom to Speak Up

3.3 Freedom to Speak Up

3.4 Freedom to Speak Up

3.5 Freedom to Speak Up

3.6 Freedom to Speak Up

4.1 Workforce Equality, Diversity and Inclusion

4.2 Workforce Equality, Diversity and Inclusion

4.3 Workforce Equality, Diversity and Inclusion

4.4 Workforce Equality, Diversity and Inclusion

4.5 Workforce Equality, Diversity and Inclusion

4.6 Workforce Equality, Diversity and Inclusion

5.1 Governance, Management and Sustainability

5.2 Governance, Management and Sustainability

5.3 Governance, Management and Sustainability

5.4 Governance, Management and Sustainability

5.5 Governance, Management and Sustainability

5.6 Governance, Management and Sustainability

6.1 Partnerships and Communities

6.2 Partnerships and Communities

6.3 Partnerships and Communities

6.4 Partnerships and Communities

6.5 Partnerships and Communities

6.6 Partnerships and Communities

7.1 Learning Improvement and Innovation

7.2 Learning Improvement and Innovation

7.3 Learning Improvement and Innovation

7.4 Learning Improvement and Innovation

7.5 Learning Improvement and Innovation

7.6 Learning Improvement and Innovation

7.7 Learning Improvement and Innovation